Telecommunications
CommandIQ: Elevating UX for 550,000
Users Across 830 Global Partners
Interpix partnered with Calix to improve the UX and customizability of the CommandIQ app.
Overview
CommandIQ empowers consumers to take control of their home networks. With functionalities including device management, Wi-Fi regulation, network setup, and security oversight, it provides over half a million users with a smarter home experience.
Role
Interpix partnered with Calix to refine CommandIQ's user experience. Our mission was to deliver an interface that would resonate with end-users and allow for easy customization by service providers.
Challenge
CommandIQ needed a redesign to make its comprehensive features more user-friendly. The challenge lay in simplifying the app's functionalities - integrating new tools like network management and security controls without overwhelming users.
Solution
Interpix embraced a user-first strategy, engaging with stakeholders to identify user challenges. Through this collaborative effort, a simplified "People, Place, Thing" framework was created, enabling users to navigate and manage their network effortlessly. The result was an out-of-the-box solution that was as intuitive as it was flexible.
550K
Users
830
Global Partners
2
Increase on App Store
Measuring Success
The updated CommandIQ app streamlines key activities, making it easier for users to find and understand key information about their network.
Key features:
- Reduced complexity: The new design provides clear visibility into online people, places, and things, including usage patterns, current internet speeds, parental controls, and more.
- Customizable design: Service providers can personalize CommandIQ to their preference without disrupting the overall design, thereby maintaining the modern look and feel.
